What is something you constantly strive for?
At Dimitra's Bridal, customer service is the cornerstone of our success. We are dedicated to delivering nothing short of excellence. Our valued customers are the reason for our thriving presence in the industry, and it is our utmost priority to offer them the absolute best. From the very first encounter at our door to the day they say "I do" and beyond, our consultants stand by our brides every step of the way. The bonds that blossom between our brides and consultants are truly special and deserve to be treasured. It all begins with our unwavering commitment to exceptional customer service.
How far in advance should a bride order her dress?
For optimal planning, we highly recommend brides to order their gown 10 to 12 months in advance of their wedding day, if possible. This is because our gowns are custom made to order and typically take around 6-8 months to arrive at our salon. To ensure a seamless fit, we prefer to begin the alteration process 6-8 weeks before the wedding, which aligns perfectly with the 10-month timeframe. However, we understand that circumstances may require a quicker turnaround. In such cases, we offer rush options with select designers, allowing for expedited ordering. Additionally, we also hold sample sales where our stock pieces are available for purchase. Rest assured, we have flexible solutions to accommodate every bride's needs.
What is your favorite trend for weddings currently?
At the moment, we love the sheer opulence of wedding gowns. Whether it's a sleek and minimalist design or a gown adorned with intricate embellishments, the fabrics are undeniably rich and luxurious. No detail is left untouched, as even gowns with floral motifs boast stunning 3D designs that seem to come to life. After a period of subdued celebrations due to the pandemic, it's refreshing to see brides embracing a more extravagant and lavish style. We are thrilled to be a part of this exciting shift and are fully committed to helping brides bring their grand visions to life.
What is the most gratifying part of your business?
Receiving heartfelt messages and beautiful photos from our brides after their wedding day is truly the icing on the wedding cake for us. It brings us immense joy to know that we played a part in making their special day even more extraordinary. The gratitude expressed in their thank you notes and the sight of them radiating happiness in their gowns is truly the ultimate reward for our team. It reaffirms our commitment to providing exceptional service and reminds us why we do what we do. We are incredibly grateful to be a part of such a significant moment in our brides' lives and cherish every single message and photo we receive.
What sets your brand or business apart?
What truly distinguishes us is that we are a family-owned and operated business. But it doesn't stop there - as soon as someone joins our team, they become part of our extended family. This familial bond is evident in the atmosphere of our salon. There is a consistent sense of warmth and hospitality that permeates every corner, instantly putting our brides at ease. We often tell our brides that when they find their dream dress, they are not just becoming a customer, but a cherished member of the Dimitra's Bridal Family.
Photography by: Courtesy of @wildandwanderingphoto